Privacy Notice
How Computer Solutions 4U Ltd collects, uses, shares and protects your personal data — and the rights you have over it.
About this notice
This notice explains how Computer Solutions 4U Ltd handles your personal data. It is available wherever we collect personal data — in-store, on our website, and on our online enquiry form. If we make changes, the current version and its date will always be shown here.
Who we are
Computer Solutions 4U Ltd ("CS4U", "we", "us") is a computer repair, IT services and managed-services business based in Tipperary, Ireland. We are the "data controller" for the personal data described in this notice — meaning we are responsible for how it is collected and used.
This notice explains what personal data we collect about our customers, why, how we use it, who we share it with, how long we keep it, and the rights you have over your data. It applies whether you come to us in person, contact us by phone or email, use one of the forms on our website, or engage us for ongoing managed IT services. Our website has two forms — a general contact form and a support/booking form — and both are covered by this notice.
How to contact us about your data
If you have any questions about this notice, or you want to exercise any of your data-protection rights, contact us at:
Keith Ryan, Manager — info@computersolutions4u.ie. You can also write to us at: Computer Solutions 4U Ltd, 54 O'Brien Street, Tipperary Town, Co. Tipperary, E34 WP93.
You also have the right to complain to the Irish Data Protection Commission (the supervisory authority for data protection in Ireland) at www.dataprotection.ie.
What personal data we collect
Depending on the service, we may collect:
| Type of data | Examples |
|---|---|
| Contact & identity details | Your name, phone number, email address, and (where relevant) your address or business details. |
| Device & service details | Details of the device(s) you bring to us or that we manage, the fault or service requested, and the record of work we carry out for you over time. |
| Account credentials you give us | Where it is necessary to carry out a repair or to manage your systems, you may give us passwords or access details (for example a device PIN, or login details for systems we manage for you). These are held securely (see "How we protect your data"). |
| Communications | Records of our correspondence with you (emails, messages, notes of what was requested and done). |
| Enquiry-form submissions | If you use our online enquiry form, the contact details and description of your issue that you submit. |
Sensitive information on your devices
When we repair or service a device, the device may contain your own personal or sensitive files (for example documents, photos, or messages). We do not seek out, read, copy, or keep the contents of your files — our technicians access only what is necessary to carry out the repair or service you have asked for, and your data stays on your device. We treat anything we may incidentally see as strictly confidential.
Why we use your data, and our legal basis
Under data-protection law we must have a valid legal basis for using your personal data. We rely on the following:
| Why we use it | Our legal basis |
|---|---|
| To provide the repair, service or managed-IT service you have asked us for — booking the work, carrying it out, contacting you about it, and taking payment. | Performance of our contract with you (the service you have engaged us to provide). |
| To respond to an enquiry you send us before any service begins. | Taking steps at your request prior to entering a contract; and our legitimate interest in responding to enquiries. |
| To keep records of the work done and the transaction — for example invoices and service history. | Our legal obligations (we are required to keep financial and tax records); and our legitimate interest in maintaining an accurate service history. |
| To use a local, in-house AI tool to help us triage and organise service requests (see below). | Our legitimate interest in working efficiently. This processing happens entirely on our own systems. |
Our use of AI
We use an AI tool to help our staff triage and organise incoming service requests. This tool runs entirely on our own equipment on our own premises — your information is not sent to any external or third-party AI service. The tool only assists our staff; decisions about your service are made by people.
Who we share your data with
We do not sell your personal data, and we do not share it for anyone else's marketing. We share it only where necessary to run our business and deliver your service, with trusted providers who act on our instructions under data-processing agreements:
- Email and office services (Microsoft 365) — for our email correspondence with you and our files.
- Email delivery (SMTP2GO) — to send you service-related emails such as updates and notifications.
- Security and network infrastructure (Cloudflare) — which protects access to our systems.
- Website hosting and form processing (Vercel) — hosts our website and processes form submissions. Vercel is based in the United States (see the note on data transfers below).
- Accounting software (QuickBooks Online) — for our invoicing and financial records.
- IT management tools (for managed-services clients) — remote-support, security, monitoring and backup tools we use to manage and protect systems we look after for you.
We may also share your data where we are legally required to — for example with Revenue, or where the law otherwise obliges us.
Most of these providers store your data within the EU/European Economic Area. The main exception is our website host, Vercel, which is based in the United States, so form submissions are processed there. Where personal data is transferred to the United States in this way, the transfer is protected by appropriate safeguards — Vercel is certified under the EU–US Data Privacy Framework and also relies on the European Commission's Standard Contractual Clauses. For website analytics, see our Cookie Policy.
How long we keep your data
We keep your personal data only for as long as we need it for the purposes above, and to meet our legal obligations. In practice:
- Customer and service records (your contact details, device and service history, and related records) are kept for as long as you remain a customer and for 6 years after our last dealing with you — this reflects the period we are required to keep financial and tax records. If you return to us within that time, the period runs afresh from our most recent dealing.
- Access credentials you have given us are held only while they are needed to provide your service, and are removed sooner where they are no longer required — for example, device access details for a one-off repair are removed once they are no longer needed.
- Enquiries submitted through our support/booking form that do not lead to a service are deleted after 30 days. Enquiries you send us by email or through our contact form are kept in our email system and are reviewed and cleared in the ordinary course of business; we do not keep them longer than we need to.
When data reaches the end of its retention period it is securely deleted.
How we protect your data
We take the security of your data seriously and use appropriate measures to protect it, including:
- Encryption of the most sensitive information (such as any access credentials you give us) so it is unreadable if accessed without authorisation.
- Access controls, so staff can only see the information they need to do their job.
- Secure, access-controlled systems and premises, with monitored physical security.
- Encrypted backups and a tested ability to restore them.
- Confidentiality obligations on our staff.
Your rights
Under data-protection law you have the following rights over your personal data. To exercise any of them, contact us using the details above.
| Right | What it means |
|---|---|
| Access | You can ask for a copy of the personal data we hold about you. |
| Rectification | You can ask us to correct data that is wrong or incomplete. |
| Erasure | You can ask us to delete your data, where we are not required to keep it (for example for tax/legal reasons). |
| Restriction & objection | You can ask us to limit how we use your data, or object to certain uses, in some circumstances. |
| Portability | Where applicable, you can ask to receive certain data in a portable format. |
| Complaint | You can complain to the Data Protection Commission (www.dataprotection.ie) if you are unhappy with how we have handled your data. |
We will respond to any request without undue delay and within the timeframes required by law (normally one month).
Changes to this notice
We may update this notice from time to time. The current version, with its date, will always be available wherever we collect your data — in-store, on our website, and on our enquiry form.
Last updated: 29 June 2026. Controller: Computer Solutions 4U Ltd, Tipperary, Ireland.